Our goal is to ship your ordered products to you in a timely manner and work with our suppliers to ensure that takes place. Here is how order fulfillment is managed at OutdoorsConnected.com.
Shop our online store to find the products you want. For each product on our website there is a convenient “ADD TO CART” button that allows you to select those products you wish to purchase.
Once you have completed your shopping experience, click the “checkout” button. You will then be directed to our easy checkout system where you can then choose from the following payment options: credit card or Paypal.
After your order has been processed, you will receive an automated order confirmation email. This verifies that your order is in our system. We try to process orders the same day they are received.
Once your order has been shipped you will be sent an email with tracking information.
We understand that sometimes things just don’t work out for various reasons. If you need to return an item you’ve purchased from OutdoorsConnected.com please contact us with your order number and details about the product. We will then process and send you a return authorization so you can send back the item(s) to be returned.
Important: Requests for returns must be made within 30 days of when the order was delivered. The returned item must be in new, unused condition to receive credit. A 10% restocking fee will be assessed. In cases where there is a manufacture’s defect or an item is under warranty, we will replace the item at no charge to you.
You can expect to receive your refund within four weeks of giving your package to the return shipper, however, this process may be quicker for some items. This time period includes the transit time for us to receive your returned item from the shipper (5-10 business days), the time it takes to process your return once we receive it (3-5 business days), and the time it takes your bank to process our refund request (5-10 business days).